• We only offer replacement/refund in case of damaged or incorrect products.
• Please report issues within 24 hours of delivery with clear photo/video proof.
• Parcel unboxing video is mandatory for any missing or damage claim.
• Claims without proper unboxing proof may not be accepted.
• After verification, we will process replacement or refund accordingly.
• Items once used or opened are not eligible.
We ensure quality, but we’re always here if something goes wrong.